Whistleblowing Policy
INTRODUCTION
FalconX Limited (hereinafter, "Company", “we”, “us”, “our” or “FalconX”), incorporated in Malta with company registration number C 88950, is authorised as a Crypto-Asset Services Provider by the Malta Financial Services Authority (MFSA) pursuant to Regulation 2023/1114 on Markets in Crypto-Assets as implemented in Malta by the Markets in Crypto Assets Act (Chapter 647 of the Laws of Malta).
FalconX is also licensed as a Financial Institution by the MFSA pursuant to the Financial Institutions Act (Chapter 376, Laws of Malta) to provide payment services exclusively in relation to electronic money tokens (EMTs).
SCOPE
We are required to disclose our arrangements concerning our Whistleblowing Policy, to enable our clients (hereinafter, “you” or “your”) to escalate such matters to us.
Our Company is committed to maintaining the highest standards of integrity, transparency, and accountability. We conduct our business responsibly, adhering to all legal and regulatory requirements. This disclosure outlines our commitment to minimizing risks related to legal, regulatory, environmental, personal, health and safety, and criminal matters through providing you with simple and confidential means to report such matters.
This Policy applies to you or any person providing or making use of services offered by FalconX.
HOW TO REPORT
You are encouraged to report suspected or factual improper practices to the Whistleblowing Reporting Officer as soon as possible. Reports must be made in writing by using either of the following addresses:
BY EMAIL
Submit your report by email to - maltacompliance@falconx.io
BY POST
If you prefer you may submit your report via post to the following address:
Malta Compliance; FalconX Limited, Level G (Office 1/1191), Quantum House, 75, Abate Rigord Street, Ta’Xbiex XBX 1120, Malta.
These channels are monitored continuously to ensure timely and effective responses to all reports. Please include as much detail as possible in your email to facilitate a thorough investigation.
DEFINITION OF IMPROPER PRACTICES
Improper practices include any action or series of actions that violate legal or ethical standards. Minor or trivial matters are not considered reportable under this policy.
CONFIDENTIALITY
All reports will be reviewed independently and treated with strict confidentiality. We will not tolerate any retaliation against any individual who raises concerns in good faith. If misconduct is confirmed, the Company will take appropriate action in line with applicable laws.
INVESTIGATION
You will receive acknowledgement of your report, unless made anonymously. The Company will provide you with information on the status of the investigation within 14 days.
PROTECTION FOR WHISTLEBLOWERS
You are protected under Maltese Law, provided the disclosure made qualifies as a Protected Disclosure.
Such protections also extend to:
- Employees, contractors, subcontractors, former employees, seconded individuals, candidates for employment, shareholders, and members of the administrative, management, or supervisory body.
- Facilitators, third persons connected to you, who could suffer retaliation, and any legal entities associated with you.
PROTECTED DISCLOSURES
A disclosure is considered protected if you have reasonable grounds to believe the information reported was true at the time of disclosure and falls within the scope of the law. Anonymous disclosures are not automatically protected but may qualify if you are later identified and suffer some form of retaliation.
DETRIMENTAL ACTIONS
Detrimental actions include injury, loss, damage, victimization, intimidation, harassment, occupational detriment, or legal proceedings. You are not liable for civil or criminal
proceedings for making a protected disclosure. Your identity is safeguarded, unless express consent for disclosure is given.
REMEDIES AVAILABLE
If you believe you have suffered detrimental action in reprisal for a protected disclosure you may seek legal remedies, including filing an application for an injunction or order to remedy the situation.
RECORD KEEPING
We maintain comprehensive records of all executed and transmitted orders, including details of the execution factors considered. These records are retained for five (5) years, in accordance with applicable legal and regulatory requirements.
REVIEWS AND UPDATES
This policy is reviewed periodically, as required under applicable regulations, and changes reflecting in the Policy will be updated on the website accordingly. We encourage you to review this disclosure periodically to stay informed of any developments that could influence the services we provide.