FalconX Global Privacy Policy

FalconX Global Privacy Policy
Last updated: June __, 2026
Data Protection Policy - Singapore
Privacy Notice - FalconX Limited
Thank you for taking the time to read the FalconX Limited (“FalconX”, “we”, “our”, or “us”)
privacy policy (the “Privacy Policy”). We are committed to protecting your personal information
and your right to privacy. This Privacy Policy sets out how we collect, use, process, store, and
disclose your personal information on https://www.falconx.io (the “Website”) and in providing
our prime brokerage services including trading, financing, custody, staking, and related services
(collectively, the “Services”). By accessing and using our Services you freely and expressly
consent to the collection, use, processing, storage, and disclosure of your personal information
as set out in this Privacy Policy.
In This Policy
1. When We Collect Information
2. Categories of Personal Information We Collect
3. Business Purposes for Collecting Your Information
4. How We Disclose Your Personal Information
5. Your Privacy Rights
6. Use Of Cookies And Tracking Technologies
7. Security
8. Retention
9. U.S. State-Specific Disclosure
10. Children’s Privacy
11. Third-Party Links
12. Changes To This Privacy Policy
13. Contact Us
1. When We Collect Information
We may collect personal information that you provide when you:
● Create an account with us.
● Make a purchase or otherwise use our Website or Services.
● Sign up for our email newsletter, instant message, or other communications.
● Interact with our social media accounts such as liking, commenting, or direct messaging
our profiles.
● Click through a marketing promotion.
● Provide us with user content, ideas, information, user reviews, comments, feedback, or
other submissions.
● Otherwise contact us.
2. Categories of Personal Information We Collect
Information you provide:
● Basic Customer Information. We may collect your name, email address, mailing
address, phone number, and date of birth.
● Identification Information. We may collect your driver’s license, federal/state ID card,
Social Security Number, Tax ID number, photograph(s), or other government-issued ID
information.
● Enhanced Due Diligence Information. We may collect information to comply with
“Know-Your-Customer”, “Know-Your-Business”, and other similar legal obligations
including biometric information such as a selfie or video to show liveliness and compare
against your government issued ID, as well as imprecise geolocation information derived
from your IP address for verification. You can learn more about our biometric data
practices in our Biometric Data Privacy Policy.
● Institutional Information. We may collect information about the entity through which
you use FalconX such as Employer Identification Number (EIN), proof of legal formation
(e.g., articles of incorporation/by-laws), and/or identification information for beneficial
owners.
● Financial Information. We may collect financial information such as your bank account
number, payment card information, transaction history, trading data, tax identification
number (TIN), and/or source of wealth.
● Your Inquiries. Information from your inquiries into our Services, or how you otherwise
indicate you may be interested in our Services, which may include providing us with your
name, work email, phone number, company name, position title, website, social media
links, and time zone.
● Interactions. Our Website offers you the ability to interact with us by signing up for email
communications, downloading content, registering for webinars or events, and through
community forums.
Information we automatically collect:
● Transaction Information. We may collect information about the transactions you make
using our Services, such as the names of the recipient, transaction amount, and
timestamp.
● Website Metadata and Analytics. When you visit our Website and use our Services we
may collect IP address, device information, date/time of visits, new or returning visits,
products viewed, page response times, URL clickstreams, how long you stay on our
pages, and/ or what you do on those pages.
● Cookies and Other Tracking Technologies. We may use cookies, beacons, pixel tags,
and other similar technologies to collect additional information automatically as you
interact with the Services and to personalize your experience with our Services. Learn
more about our cookie use below.
Information from third parties:
● Blockchain Data. We may analyze public blockchain data, including wallet addresses,
transaction IDs, timestamps of transactions or events, transaction amounts, and digital
signatures.
● Additional Information from Third-Party Sources. We may collect information from
third parties as required or permitted by applicable law, including third parties such as
credit bureaus, identity verification services, and public databases. We may combine the
information collected from these sources with the information we get from our Website or
Services in order to verify your identity, comply with our legal obligations, and ensure our
Website and Services are not used fraudulently or for other illicit activities.
We may also make inferences about you such as your interests that we believe are relevant to
you and your household based on the information we have collected.
3. Business Purposes for Collecting Your Information
We use your personal information in accordance with your instructions, including any applicable
terms you agree to in our Terms of Use, and as required or restricted by applicable law. We may
also use the information for the following purposes:
● To Provide Our Website and Services. We may use information to provide,
personalize, maintain, and improve our products, Website and Services. This includes
using information to: operate, and improve our Website and Services, and manage our
business; create and update users’ accounts; process transactions; and send
information including confirmations, notices, invoices, technical notices, updates,
security alerts, and support and administrative messages.
● Safety and Security. We may use your information to help maintain the safety, security,
and integrity of our Websites and Services, including to: protect, investigate, respond to,
and deter against fraudulent, unauthorized, or illegal activity; monitor and verify identity
or service access; protect against spam, malware, or security risks; and perform internal
operations necessary to provide our Services, including to troubleshoot software bugs
and operational issues.
● Legal and Regulatory Compliance. Many of our Services are subject to laws and
regulations requiring us to collect, use, and store your personal information in certain
ways. For example, we must identify and verify customers using our Websites or
Services in order to comply with anti-money laundering and anti-terrorism laws. We also
use third parties to verify your identity by comparing the personal information you provide
against third party, authoritative sources and databases, including public records.
● Research and Development. We may use the information we collect for testing,
research, analysis, and product development to improve your experience, enhance the
safety and security of our Websites and Services, improve our ability to prevent the use
of our Website or Services for illegal or improper purposes, develop new features and
products, and facilitate payment solutions in connection with our Websites and Services.
● Customer Support. We use your information to address your request for support and to
respond to customer care and other inquiries.
● Marketing and Advertising. In a manner consistent with our regulatory obligations, we
use your information to send you targeted marketing communications through email and
instant messaging. You may also see ads for our Services when you visit other apps and
websites.
● Business and Legal Purposes. We may use your information for other business and
legal purposes, such as to detect and prevent fraud, to protect individual’s vital interests,
to collect amounts owing to us, and to maintain business records.
We may otherwise process personal information with your consent.
4. How We Disclose Your Personal Information
We work with service providers, partners and other third parties to help us provide our Services.
We may disclose your information, including your personal information, in the following
circumstances:
● With Your Consent. You may permit us to disclose your personal information with
others for any other purposes disclosed to you with your consent.
● With Our Affiliates. We may share your information with our affiliates, in which case we
will require those affiliates to honor this privacy policy. Affiliates include our parent
company and any subsidiaries, joint venture partners or other companies that we control
or that are under common control with us.
● With Other Users. When you share personal information or otherwise interact with
public areas of the Website, such personal information may be viewed by all users and
may be publicly distributed in perpetuity.
● To Comply With Our Legal Obligations. We may disclose your information with courts,
law enforcement authorities, regulators, attorneys or other parties: (i) to comply with laws
and legal obligations; (ii) for the establishment, exercise, or defense of a legal or
equitable claim; (iii) to respond to law enforcement and regulatory requests, including
when we are compelled to do so by a subpoena, court order, search or seizure warrant,
or similar legal procedure, and for international law enforcement requests, pursuant to a
mutual legal assistance treaty or letter rogatory; (iv) when we believe in good faith that
the disclosure of personal information is necessary to protect the rights, property or
safety of our customers, us, or others, including to prevent imminent physical harm or
material financial loss; (v) to investigate violations of our Terms of Use or other
applicable policies; or (vi) to report suspected illegal activity or to assist law enforcement
in the investigation of suspected illegal or wrongful activity.
● With Third-Party Identity Verification Services. We may disclose your information with
third party identity verification service providers for the purposes of identity verification,
fraud prevention, and denial of service to persons presenting an unacceptable level of
money-laundering or terrorism-financing risks. For example, we use Sumsub for
individual customer identity verification and ComplyAdvantage for institutional customer
identity verification. To learn more about Sumsub’s and ComplyAdvantage’s privacy
practices, please visit the Sumsub Privacy Notice and ComplyAdvantage’s Privacy
Notice respectively. To learn more about our biometric data practices, please review our
Biometric Data Privacy Policy.
● To Comply with the Travel Rule. In accordance with regulations commonly known as
the “Travel Rule” in multiple jurisdictions, FalconX may collect, retain, and/or share with
other service providers information about the counterparties in certain cryptocurrency
transfers.
● For Regulatory Compliance Purposes. FalconX is subject to Anti-Money Laundering
(‘AML’) and Know Your Customer (‘KYC’) laws in order to prevent fraud, money
laundering, and other potential illegal activities. We may disclose your information to
comply with these obligations, including with service providers who use your personal
information to determine whether or not to provide their services, and to provide their
services.
● With Service Providers. We may disclose your information on a confidential basis with
service providers who help facilitate business operations such as payment processing,
data analysis, email delivery, hosting services, customer service, and security or
information technology services. Our legal agreements require these service providers to
only use your information according to our instructions.
● To Detect and Prevent Fraud. We may disclose your information with law enforcement,
government agencies, regulators, financial institutions, industry partners, and other third
parties in order to detect, prevent, and report actual or potential fraud, money
laundering, terrorist financing, unauthorized transactions, and other financial crimes and
illicit activities.
● For Advertising Purposes. Some U.S. state laws classify service providers engaged in
select advertising services as ‘third party businesses’ or ‘independent controllers.’ You
have the right to restrict these types of advertising services providers’ use of your
personal information. For clarity, FalconX does not ‘sell’ personal information with these
advertising services for monetary consideration, but disclosure may be classified as a
‘sale’ under various state privacy laws.
● With Financial Institutions. We may disclose your information with financial institutions
and their service providers such as auditors to process payments you have authorized.
● With Our Professional Advisors. We may disclose your information with our
professional advisors such as accountants, auditors, lawyers, insurers, bankers, and
blockchain forensic services in order to complete third party audits and/or to comply with
our legal and regulatory obligations.
● During A Change To Our Business. If we engage in a merger, acquisition, bankruptcy,
dissolution, reorganization, sale of some or all of our assets or stock, financing, public
offering of securities, acquisition of all or a portion of our business, a similar transaction
or proceeding, or steps in contemplation of such activities, some or all of your
information may be disclosed or transferred.
● Aggregated or De-identified Data. We may disclose de-identified, aggregate, or
anonymous information for any purpose. This means that the information we disclose
does not identify specific individuals.
5. Your Privacy Rights
You have the right to exercise the following choices with our use of your personal information:
● Access the personal information we maintain about you.
● Delete the personal information we maintain about you.
● Correct inaccurate personal information we maintain about you.
● Opt out of certain uses of your personal information, notably:
○ Email marketing. You can unsubscribe from our email list by clicking the
unsubscribe link at the bottom of marketing emails.
○ Instant Messaging. You can opt out at any time by replying STOP.
○ Targeted advertising using cookies. Please refer to the ‘Use of Cookies and
Tracking Technologies’ section below to learn how to opt out of tailored ads.
You can exercise these rights by contacting us at privacy@falconx.io or at +1 901-213-6033.
6. Use Of Cookies And Tracking Technologies
Like many companies, we use cookies and similar technologies (such as clear gifs, web
beacons, tags, and similar technologies) to collect information about your browsing activities,
your interactions with websites and our Services, and to serve tailored ads and for the purposes
described in this Privacy Policy. There are a number of ways to opt out of having your online
activity and device data collected through these services, which we summarize below.
● Opting out of cookie use in our Cookie Preferences Center. You can opt out of
cookies via our cookie preferences center link on our Website footer. You may also opt
out by broadcasting an Opt-Out Preference Signal, such as the Global Privacy Control
(GPC) (on the browsers and/or browser extensions that support such a signal). If you
choose to use the GPC signal, you will need to turn it on for each supported browser or
browser extension you use.
● Blocking Cookies In Your Browser. Most browsers let you remove or reject cookies,
including cookies used for interest-based advertising. To do this, follow the instructions in
your browser settings. Many browsers accept cookies by default until you change your
settings. For more information about cookies, including how to see what cookies have
been set on your device and how to manage and delete them, visit
www.allaboutcookies.org.
● Advertising Industry Opt-Out Tools. You can also use these opt-out options to limit
use of your information for interest-based advertising online or in apps by visiting
http://optout.aboutads.info for U.S. residents, and https://www.youronlinechoices.eu/ for
EU/UK residents.
● With Each of Our Vendors Individually. The following advertising or marketing
services partners offer opt-out features that let you opt-out of use of your information for
interest-based advertising or profiling:
Analytics or Messaging Cookies
Google Analytics Google Analytics Opt Out
FullStory FullStory Privacy policy
LinkedIn Analytics LinkedIn Privacy Policy
Third Party Advertising Services
Google Google Advertising Opt Out
LinkedIn LinkedIn Advertising Opt-Out
Meta Meta Ads Preferences
X (Twitter) X Privacy Policy
Please note that because these opt-out mechanisms are specific to the device or browser on
which they are exercised, you will need to opt out on every browser and device that you use.
7. Security
We protect information we collect about you by maintaining physical, administrative, and
technical safeguards designed to prevent unauthorized access to user data retained in our
servers, however, due to the inherent open nature of the Internet, we cannot ensure or warrant
the security of any information provided online. We take reasonable precautions to protect your
information both online and offline. The servers on which we store data are kept in a secure
environment.
8. Retention
We will retain your information for as long as your account or inquiry is active or as needed to
provide you with the Website or any requested services, and for a reasonable time thereafter in
accordance with our standard procedures or as necessary to comply with our legal obligations,
to resolve disputes, and to enforce our agreements. No purpose in this policy will require us
keeping your personal information for longer than two years unless required by applicable law.
When we have no ongoing legitimate business need to process your personal information, we
will either delete or anonymize it, or, if this is not possible (for example, because your personal
information has been stored in backup archives), then we will securely store your personal
information and isolate it from any further processing until deletion is possible.
9. U.S. State-Specific Disclosure
California and other U.S. states have enacted comprehensive privacy laws. If you are a resident
of California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota,
Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas,
Utah, or Virginia, you may have certain privacy rights detailed herein.
Additional Privacy Rights:
In addition to the rights granted above, if you are a resident of the above states, you may have
the right to:
● Opt out of the ‘sale’ or ‘share’ of your personal information for targeted
advertising. We do not ‘sell’ or ‘share’ your personal information for monetary benefit.
However, some third-party cookies placed on our Website may be considered a ‘sale’ or
‘share’ under these privacy laws. You may opt out of such cookies via our cookie
preference center.
● Sensitive personal information. FalconX only collects that sensitive personal
information which is necessary for us to provide our Services. As such, limiting our use
of your sensitive personal information would result in us not being able to provide our
Services.
You can exercise these rights by contacting us at privacy@falconx.io or via phone at +1
901-213-6033.
Appeal:
If we deny your privacy request, you may appeal that decision by emailing us at
privacy@falconx.io. If, after we have processed your appeal, you are still unsatisfied with our
response, you have the right to file a complaint with your state attorney general.
Controller/Business Designation:
We operate as a Controller (and a Business under CCPA).
10. Children’s Privacy
We do not intentionally collect any personal information from children under the age of 18. If you
believe we have obtained personal information associated with children under the age of 18,
please contact us at privacy@falconx.io and we will delete it.
11. Third-Party Links
Our Website and Services may contain links to other websites or services. We do not exercise
control over the information you provide, or is collected by these third-party websites. We
encourage you to read the privacy policies or statements of the other websites you visit.
12. Changes To This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will post
the updated Privacy Policy on this page with a ‘Last Updated’ effective date of the revisions. We
encourage you to look for updates and changes to this Privacy Policy by checking this page
when you access our Services.
13. Contact Us
If you have any questions about our privacy or security practices, or if you would like to submit a
privacy request, you can contact us by email at privacy@falconx.io or at +1 901-213-6033.